Draft policy. Items marked "to be confirmed" are awaiting confirmation by the business owner.
Quotes
Every job starts with a written quote describing the scope, labour, materials, disposal, travel charges, and applicable taxes. Work proceeds only after you accept the quote. How acceptance is recorded: To be confirmed by the business owner before publishing.
Scheduling
Once a quote is accepted, we agree a date or window with you. Timing depends on weather, season, and existing bookings.
Scope changes
If you or we want to change the work, the change and any price difference are described and approved by you before the changed work is done.
Payment timing
When payment is due and which payment methods are accepted: To be confirmed by the business owner before publishing.
Raising a concern
If you have a concern about completed work, contact us using the details on the Contact page and describe the issue. Response process and timeframes: To be confirmed by the business owner before publishing.